Theraquatics.com is a supplier of aquatic exercise and therapy equipment.

We aim to provide innovative, quality, value for money aquatic fitness equipment.

We design, manufacture, and market our own equipment. Our products are detailed and warehoused in Montgomery, Alabama.
 

We supply. . .

  • Fitness and sports clubs
  • Community centers
  • Rehab centers
  • Hospitals
  • YMCAs/YWCAs
  • Schools & colleges
  • Aged care facilities
  • Private practice
  • Worker's compensation programs
  • Adaptive swimming programs
  • Elite athletes
   

Our contact information:

 

  By email: sales@theraquatics.com

By standard mail:
P.O. Box 1414
Montgomery
AL 36102-1414
USA

By phone:
(334) 669-8838 (between 9 a.m. and 5 p.m. CST)

By fax:
(334) 262-3400

Warehouse Location:
704 N. Perry St
Montgomery, AL 36104-2442
USA

 

Shipping Information:
 

All shipments are F.O.B. from Theraquatics.com's warehouse. All shipments are sent USPS or UPS ground unless otherwise specified. Shipping price is according to amount ordered. Additional costs may apply to certain products. The map below gives a rough indication of delivery times from the warehouse; treat "Transit Days" as week days. Allow an extra 24-48 hours to process and pack your order.

Please note that all orders are shipped via the best possible carrier. We pack merchandise carefully to keep it from being damaged, but it is possible for a shipment to be lost or damaged in transit. Carefully inspect all merchandise immediately upon delivery and note in writing any damage or discrepancies. All damaged goods must be reported in writing to the carrier for inspection. Theraquatics.com must be notified within three business days of damaged or shortages. All original paperwork must be kept with shipment. It is the purchaser's responsibility to inspect all shipments for damage prior to signing for the shipment and/or once goods are delivered



Outlined Shipping Costs for standard online orders:

. Order Amount . . . . . . Shipping Cost

$__0.01 - $_19.99 . . . .$6.50

$_20.00 - $_34.99 . . . . $8.50

$_35.00 - $_49.99 . . . . $10.50

$_50.00 - $_74.99 . . . . $12.50

$_75.00 - $_99.99 . . . . $15.00

$100.00 - $124.99 . . . . $20.00

$125.00 - $149.99 . . . . $25.00

$150.00 - $224.99 . . . . $30.00

$225.00 - $299.99 . . . . $35.00

$300.00 - $374.99 . . . . $40.00

$375.00 - $424.99 . . . . $45.00

$425.00 - $499.99 . . . . $55.25

$500.00 - $574.99 . . . . $62.50

$575.00 - $649.99 . . . . $69.50

Please call for orders over $650.00.

 

Does Theraquatics ship to Canada?:
 

Yes, Canadian customers can order online at Theraquatics.com. Please note that Canada bound packages are subject to Canadian customs fees and import duties. Duty and taxes must be paid by the customer. If you refuse payment of these fees, you will still be charged for the cost of shipping. All Canadian parcels ship USPS and generally take 2-3 weeks depending on delivery location. If faster freight is required please contact us prior to ordering.

Outlined Shipping Costs for Canadian orders:
 



. Order Amount . . . . . . Shipping Cost

$__0.01 - $_19.99 . . . . $16.95

$_20.00 - $_34.99 . . . . $18.95

$_35.00 - $_49.99 . . . . $24.95

$_50.00 - $_74.99 . . . . $28.95

$_75.00 - $_99.99 . . . . $35.00

$100.00 - $124.99 . . . . $42.50

$125.00 - $149.99 . . . . $50.00

$150.00 - $174.99 . . . . $57.50

$175.00 - $199.99 . . . . $65.00

$200.00 - $224.99 . . . . $72.50

$225.00 - $249.99 . . . . $80.00

$250.00 - $274.99 . . . . $87.50

$275.00 - $299.99 . . . . $95.00

$325.00 - $324.99 . . . . $102.50

$575.00 - $349.99 . . . . $105.00

$350.00 - $374.99 . . . . $112.50

$375.00 - $399.99 . . . . $120.00

$400.00 - $424.99 . . . . $127.50

$425.00 - $449.99 . . . . $135.00

Please call for orders over $450.

 

Refund, Returns and Cancellation Policies:
 

Sometimes the wrong equipment has been selected and you need to return that product.

Theraquatics.com has therefore tried to make the return process as simple as possible.

Simply:

1. Download & complete the Return Goods Form here

2. Include this form and a copy of your invoice with the goods

3. Repack the goods securely. As you are responsible for these goods until they are received by Theraquatics.com, we suggest you obtain some form of receipt stating when the goods were dispatched. Send goods to:

Theraquatics.com
704 N. Perry Street
Montgomery, AL 36104
USA


Please remember that no returns will be accepted without the completed Return Goods form which can be downloaded below. Product must be in original packaging and, if being credited, in original condition. Merchandise being returned must be shipped back within 30 days of invoice date with freight prepaid. All returns are subject to a 15% restocking charge after 30 days from invoice date. Please use 704 N. Perry Street, Montgomery, AL 36104 for returns.

Frequently Asked Questions:
 

Why are your products so different?

Our Fabric Floats provide the swimmer with excellent support for the neck, hips and knees. They are made from specially designed and manufactured fabric which is tough, chlorine resistant and easy to clean. This range of soft and comfortable to wear floats is Australian made and forms the basis for many aquatic techniques.

How do I order from Theraquatics.com?

Theraquatics.com offers secure, convenient and fast online ordering through its website, however, we realise that not everyone feels comfortable ordering online. Consequently, Theraquatics.com orders can also be, telephoned, faxed or mailed. For fax and mail orders please use our downloadable order form. Payment must accompany an order.

Simply click here, print out the order template, and fax or mail to Theraquatics.com

Catalogs and mailing lists

To be added or removed from Theraquatics.com's mailing list, or to receive a catalog, please send an email to sales@theraquatics.com.

Does Theraquatics.com have product warranties?

All Theraquatics.com products are warrantied against defects in materials and/or workmanship for 30 days from invoice date.

Does Theraquatics.com ship overseas?

Yes. Our website is currently setup to take orders from North America and Canada. If you live outside these areas call, email or fax us for a door to door quote. Please note that Australian, New Zealand and South East Asian orders should be placed through Theraquatics Australia at www.Theraquatics.com.au.

What payments does Theraquatics.com accept?

Payments must accompany all Theraquatics.com orders. Payments can be made by credit card (Visa, Mastercard, American Express, Discover), money order, direct deposit, Paypal account and check. If paying by check, goods will only be dispatched once the check has cleared. Make checks payable to Peppertown USA, LLC.

Solution Graphics

How do I clean and take care of my Fabric Float?

The Fabric Float range of therapy floats has been manufactured from fabric designed to withstand the rigorous demands of your warm water pool.

To ensure their longevity, Theraquatics.com makes the following recommendations:

Fabric floats should not be left floating in the pool after use, nor should they be left lying on rough pool surrounds. Instead, hang them up to dry and air between use. Be mindful not to place the floats on rusty shelves or hooks as this will leave unsightly marks.

Fabric Float neck floats and pillows will often get a build up of facial make-up, oils and moisturizers. This may not be immediately apparent on casual inspection but will eventually become a source of unsightly mildew and fungal activity. If this occurs, it is suggested that the floats be brushed well with an anti-bacterial solution and detergent, rinsed thoroughly and allowed to dry in the sun. Regular cleaning of neck floats in particular, is an excellent preventative measure. Do not soak your floats in this solution for long periods of time as the polystyrene beads lose their buoyancy.

All Fabric Float designs have zips to allow for the addition of polystyrene balls which tend to compress over time. Most neck collars for example, require additional beads after 2 to 3 months of consistent use. Our zips have been made child proof, so a paperclip to release the zip is recommended when adding beads. For a small fee Theraquatics.com offers a refilling service (see below).

Straps found on some Fabric Floats may be varied in length to accommodate different body shapes and methods of use. The straps need not be pulled tightly nor should the clips be forced open or closed. Rough handling, pulling and tugging will cause clips to break. As a consequence, it is an idea to keep a few clips in stock. Replacement black clips are available from Theraquatics.com for your convenience.

Lastly, velcro has featured in some Fabric Float designs. This deteriorates with in strongly chlorinated pools and with constant use. Velcro is readily available and worn floats can therefore be easily repaired. Theraquatics.com is able to replace your velcro for a small fee.

Can Theraquatics.com clean, repair or re-fill my Fabric Float?

Yes, Theraquatics.com offers a service to refill your floats with fresh, plump, brand new polystyrene beads. We will also check over your floats to make sure your clips, velcro and zips are in tip top condition. All this for a one-off fee of $12.95 per float. Just post your floats, an order form, and payment to:

Theraquatics.com
704 N. Perry Street
Montgomery, AL 36104-2442
USA

 


sales@theraquatics.com